Shipping Policy

Effective Date: October 07, 2026

One service, one price, and no small print about it. Here is precisely how a Openfitai order gets to you.

Where we ship

We deliver to all 50 states of the United States, including residential and business addresses. We do not offer international shipping, and we cannot forward a parcel outside the country once it has been dispatched.

The service and what it costs

Standard shipping is free on every order, with no minimum order value and no weight surcharge. It is the only service we operate — there is no expedited, express or next-day upgrade to buy, so no one pays more to be treated the same.

Processing

Orders are picked and packed within 0-1 business days, excluding weekends and major US holidays. An order placed after 2:00 PM ET enters the next business day's run. Card authorisation has to clear before an order can be released.

Transit

Once the parcel is with the carrier, standard delivery normally takes 2-3 business days. Distance, weather and carrier volumes can stretch that a little, particularly around public holidays.

Tracking

A shipping confirmation email goes out as soon as the parcel is handed over, carrying the tracking number. Use it to follow the parcel at any point. A new number can take up to 24 hours to record its first scan, which is normal and not a sign that anything is wrong. If the email has not arrived, check your spam or junk folder before contacting us.

What you pay

Every cost — product price and any applicable sales tax — is shown on the checkout page before you confirm. Shipping adds nothing. There are no handling fees and no charge appears afterwards.

What the service does not include

Free shipping covers carriage to the address you give at checkout, delivered to the door. It does not include installation, assembly, in-home placement or removal of packaging. Please make sure the address is complete and correct before confirming: we cannot redirect a parcel once the carrier has it, and an address error that returns a parcel to us will delay your order.

Delays, losses and refused deliveries

If a parcel has stopped moving well beyond the expected window, or is marked delivered and is not with you, contact us with your order number and we will open an enquiry with the carrier and follow it through. Where a parcel is returned to us as undeliverable, we will contact you to arrange a re-send to a corrected address.

Damaged on arrival

If a parcel arrives visibly damaged, report it within 72 hours of delivery with photographs of the product, the outer box, the shipping label and the inner packaging. Full details are in our Refund and Returns Policy.

Contact

For anything about shipping, write to support@openfitai.com or call +1 (216) 698-3944 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.