Refund and Returns Policy

Effective Date: October 07, 2026

This policy explains exactly when Openfitai takes a product back, how to arrange it, and when the money reaches you. Read the eligibility section first — it is narrower than some stores, and we would rather you knew before ordering than after.

1. What we accept

We accept a return in three situations:

• Manufacturing defect — a flaw in the materials or the workmanship of the item.
• Damage in transit — the product arrived broken or damaged because of how it travelled.
• Wrong item — what arrived is not what you ordered.

2. What we cannot accept

We do not accept returns for a change of mind, for personal preference, or because an item turned out to be a different size, weight or colour than you had pictured. This is why every product page carries the published dimensions, the material and, where the maker states one, the load rating. If anything is unclear, ask us before you order — we would much rather answer a question than process a disappointment.

3. The time limit

Contact us within 30 days of the delivery date to request a return. Requests made after that window cannot be processed.

4. Reporting damage

Damage in transit must be reported within 72 hours of delivery. Send photographs showing all four of the following, because a carrier claim needs the complete set:

• the damage to the product itself;
• the outer shipping box and the state it is in;
• the shipping label, readable in the photo;
• the inner packaging and padding.

Please keep the box and packing material until the claim is settled.

5. How to start a return

• Email support@openfitai.com with your order number and a short description of the problem.
• Attach the photographs described above if the item is damaged or defective.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send you return instructions. Please follow them as given — an item sent back without instructions may not reach the right place.
• Pack the item, send it back, and let us know it is on its way.

6. Who pays the return postage

We do. On every approved return — defective, damaged or wrong item — the return shipping cost is ours. You will never be charged to send back an item that qualifies under this policy.

7. Refunds

Refunds are issued to the original payment method used at checkout. We cannot refund to a different card, a different account or a gift card. Once the returned item has reached us and been inspected, the refund is processed within 3-7 business days. Your bank or card issuer may take a few more days to display it on your statement, which is outside our control.

8. Replacements and exchanges

We do not run exchanges or store credit. Where a defective or wrong item can be replaced with the same product and it is in stock, we will offer that as an alternative to a refund — the choice is yours.

9. Cancelling an order

If you need to cancel, write to support@openfitai.com as soon as possible with your order number. Because orders are processed within 0-1 business days, the window is short; an order already packed or handed to the carrier cannot be cancelled.

10. Contact

For any question about a return or a refund:

• Email: support@openfitai.com
• Phone: +1 (216) 698-3944
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET