Frequently Asked Questions

Choosing the right kit

How do I know a doorway bar will fit my frame?
Measure the inside width of the frame before ordering and compare it with the adjustment range printed on the product page. Our no-screw bars brace against the frame rather than bolting into it, so the fit has to be right for the bar to hold.

What are your mats, blocks and pads actually made of?
Mostly TPE, closed-cell EVA foam and rubber, depending on the item. The material, the thickness and the measured dimensions are stated on every product page, so you can compare two items without guessing. Where a maker publishes a folded or collapsed dimension for something that stores flat, we list that too.

How should I clean a shaker, bottle or straw lid?
Rinse it straight after use, then get a long-handled or angled brush into the base and along the lid channel, which is where residue collects. Let every part dry separately before reassembling. Care notes specific to an item are on its product page.

Is any of this equipment heavy to store?
Almost everything we stock is chosen to store flat or upright — mats roll, parallettes stack, airers fold, drink carriers collapse. Weights and load ratings are on the product pages so you can judge before it arrives.

Shipping and delivery

Where do you ship, and what does it cost?
To all 50 states within the United States, and it costs nothing — standard shipping is free on every order with no minimum. We do not ship internationally, and standard is the only service we run, so there is no expedited upgrade to buy.

When will my order arrive?
Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days once the parcel is with the carrier.

Can I follow my parcel?
Yes. A tracking number is emailed to you the moment the parcel is handed over, and the carrier updates it at each scan until delivery. A new number can take up to 24 hours to show its first scan.

Paying

Which payment methods do you take?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options live on the store are the ones shown at checkout.

Is the checkout secure?
Yes. It is SSL-encrypted and handled by a PCI-DSS compliant processor. Your full card details are never stored on our servers.

Returns and refunds

What can be returned?
A manufacturing defect, damage in transit, or the wrong item arriving. Contact us within 30 days of delivery. Transit damage has to be reported within 72 hours with photos of the product, the outer box, the shipping label and the inner packaging. We cannot accept a return because an item was not what you pictured or you changed your mind, so please ask us about sizes and materials beforehand.

How do I start a return?
Email support@openfitai.com with your order number and a short description of the problem, plus photos if the item is damaged. We review requests within 1-2 business days and send return instructions if the request is approved. Return postage on an approved return is paid by us.

How long does a refund take?
Once the returned item reaches us and has been inspected, the refund is issued to the original payment method within 3-7 business days. Your bank may take a little longer to display it.

Everything else

Are your products new?
Yes. Everything sold by Openfitai is brand new and in its original packaging. We do not offer gift wrapping.

How do I reach a person?
Email support@openfitai.com or call +1 (216) 698-3944 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days.